FAQ
FAQs About Hastvikas
1. Do you ship internationally?
Yes, we ship our handcrafted Indian products worldwide including the USA, Canada, UK, Europe, Australia, and more. Shipping availability and cost appear at checkout.
2. How long does delivery take?
Most orders arrive within 15 business days. These are handcrafted items coming from Indian villages, so do plan in advance.
U.S. deliveries usually take around 15 business days. International orders may take a little longer due to customs processing.
3. Will I have to pay duties or import taxes?
This depends on your country's customs rules.
USA: Many orders qualify for duty-free import under the $800 limit.
Other countries: Any taxes or duties will be communicated by local customs.
4. What are your shipping charges?
Shipping varies by country, distance, and product weight.
Good news: Free international shipping on orders above USD 200!
5. What if my country has restricted items?
We ship handcrafted décor items that are usually allowed globally. If your country has restrictions, we inform you before dispatch.
6. Can I track my order?
Yes, once shipped, a tracking link will be emailed so you can follow your package in real time.
7. What currency do you accept?
We accept USD and major international credit/debit cards. Prices appear in USD by default.
8. What is your return policy?
We offer a 5-day replacement/refund window for damaged, defective, or incorrectly sent items.
Handcrafted items may have minor natural variations.
9. What if the product is damaged?
Share a photo of the damaged or incorrect item, and we’ll replace or refund it immediately.
10. What if my order doesn’t arrive?
If delayed, our team coordinates with the courier. For lost parcels, we offer replacements or refunds as per policy.
11. Do you offer gift packaging?
Yes, premium gift packaging is available on request for most products.
12. Why do handcrafted products take longer?
These items are handmade by artisans in remote Indian villages, requiring extra time for creation, finishing, and safe packaging.
13. Are your products ethically sourced?
Yes. All products are ethically handcrafted, with no child labour and only natural materials.
14. Can I place bulk or wholesale orders?
Yes, we support bulk, gifting, and interior décor orders for U.S. and international clients.
